Frequently Asked Questions
Where is your production facility located?
The factory is located in a world-renowned hardware manufacturing hub known globally for its industrial capacity.
What are your main export markets?
Currently, products are exported to many regions including North America, the EU, the Middle East, South America, Russia, Vietnam, India, and Africa.
What is the Minimum Order Quantity (MOQ)?
For brand stock, small bulk wholesale is available (even one carton). For OEM orders, the MOQ is 500pcs depending on the model and packaging requirements.
Are samples available for testing?
Yes, we can provide samples for quality testing. The sample cost is refundable once a formal order is placed.
What is the warranty period?
The battery comes with a 12-month warranty, and the motor core has an 18-month warranty. Spare parts are available for other maintenance issues.
What is the estimated delivery time?
Stock items can be shipped within one week. OEM orders typically take 45 days, though this can be shortened if packaging designs are confirmed quickly.
Snax Garden
